Don’t take it personally, and don’t make it personal. It’s business. Once it gets personal, it makes it much more difficult to turn things around.

Keep in mind that an outstanding performer may not be the best option for certain positions

A great leader is someone who practices the art of listening

“The marketplace is so much bigger than our community. Sometimes frum entrepreneurs forget about the opportunities in the general market”

If the spending is to improve service, reliability, or anything pertaining to the actual product, then the answer is generally yes

People are super careful with what they say when they know they are being recorded. It’s the same with email

“The way to deal with it is by being proactive and anticipating that stress is a part of the job description”