Who did this woman think she was, calmly standing there and imagining some psychological diagnosis for Rina, as if she had a complete understanding of Rina’s psyche?
Negotiations, I remember reading once, are not a zero-sum game with winners and losers, but a transaction where each side prioritizes what they really want
Greet everyone like you were hoping to meet them here, smile at them, offer a compliment. You never know what’s going on in someone else’s life… right?