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“Your mantra should be ‘what’s under the iceberg?’ That will keep you tuned in”

“So much work just for a conversation,” Jack complains

“Everyone wants to date him, but no one wants to marry him”

“Model resilience. It takes thought and perseverance but the payoff is fantastic — a calmer child, a calmer life”

All this is tough work for Shloimy, and negative emotions are even tougher

Situational awareness means the ability to identify the who, what, when, where, and why in every situation