I cried and asked Hashem why He had to make these simple things such a hassle

IT was one of those interactions that brought out the worst in me.

I was on the phone with our medical clinic, trying to get a prescription that my child needed ASAP. Socialized medical care has its benefits; efficiency isn’t one of them.

Finally, after ten rounds of being put on hold and then conveniently disconnected — I calmly asked the receptionist to speak with Dr. Shapiro.

“Dr. Shapiro is already leaving for the day,” came her curt reply.

“But I’ve been trying to reach him all morning and no one answered.”

“Our phones are very busy.”

“I NEED you to put Dr. Shapiro on the phone.”

“He’s in with a patient now and then he’s leaving so he can’t—”

“I thought you said he’s already leaving! Can I just talk to him for a—”

“You can call back when he’s in next.”

“That’s not till next week. I don’t think you understand. This is really just going to take a minute, and I need this prescription now.” The tears started coming. “I’m just a mother trying to help her son,” I whispered. “Why can’t you help me do that?”