“Just stop talking,” he snapped. “I have two eyes. I can see things for myself.” I didn’t say another word during the rest of the showing

S

himon and Baila Kleinberg were married a few years and ready to buy their first home. Over the course of a few weeks, I showed them half a dozen houses, but they didn’t like any of them.

Baila had many specifications regarding what she wanted — the kitchen had to have an island, there had to be a spacious playroom, and she wanted a walk-in closet too. Then she heard about a house that was going to be put up for sale on one of the most happening streets in the area.

Baila did some googling and called the owner directly — which was out of bounds. The owner was irritated and told her to call his agent — also against protocol; if you’re working with an agent as a buyer you should have your agent call the seller’s agent. The agent was put off and told her she shouldn’t be contacting him directly — who’s her agent? She gave him my name, and he then called and yelled at me.

I tried to smooth the ruffled feathers, told him he was entirely right, and this wasn’t the way things should be done. But, I gently reminded him, I also can’t control my clients’ actions. Then I asked when we could come see the house.

The Kleinbergs saw the house and instantly loved it. Shimon asked if he could bring his parents the next time. The next day, I met the Kleinbergs at the house. An older couple got out of their car and didn’t even look in my direction, much less say hello.

I ushered the two couples through the home, pointing out various upgrades. After my third comment, the senior Mr. Kleinberg glared at me.

“Just stop talking,” he snapped. “I have two eyes. I can see things for myself.” I didn’t say another word during the rest of the showing.